Records Management Outsourcing and Workflow Application

Customer Profile

One of the oldest and biggest banks in Greece.

Task

Relocate current and archive records of all mortgage loans with zero business downtime.

Manage and distribute loans through all domestic service points.

Deliver document management (DM) enabled workflow management software portal to file exchange within bank network.

Solution

  • Organize, index, barcode, box and transfer records from all bank locations in temporary storage within MAD DOG facilities
  • Customize own-developed DM enabled workflow management software  to suit client requirements and procedures
  • Workflow management tracks, authorises and exchanges physical files through bank’s network
  • Deliver retrievals whenever requested to authorised users all over bank’s domestic network
  • Input records, locations, users, and other info onto database
  • Train client personnel to use workflow system and procedures developed
  • Provide full user support to over 1200 users
  • Act as outsourcing provider for surplus, old records that continued to be maintained
  • Perform confidential data destruction to records with expired lifecycle

Result

  • Workflow management software records and exchanges all loan records within bank’s network and users
  • Radical re-organization and automation of records related procedures
  • Total security of information and records related distribution
  • Efficiency and measurability in handling of resources
  • Customer satisfaction
  • Sustainability /reliability of information and procedures 



YOU CAN PUT YOUR TRUST IN REISSWOLF

REISSWOLF HELLAS is the leading company specializing in confidential data destruction and the environmentally friendly disposal of destroyed materials in Greece. Confidential data concerns either personal data and/or classified company data in whatever form they may be available (printed, CD, DVD, tapes, hard disks, credit cards,... Read more ›

WE MAKE A DIFFERENCE


Our mission statement is to provide b2b clients with total, integrated solutions for physical and electronic records storage and management that are secure, state-of-the-art, efficient, cost effective and provide organizational value.

Call us on +30 (210) 6020934 or email our sales team sales@maddog.gr



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